TERMS & CONDITIONS

The following terms & conditions form the basis of your agreement with eSeaShores.com

About this website:

This website is operated by eSeaShores.com and is a licensed travel agent headquartered in Brisbane, Queensland.  In these terms “eSeaShores.com” means eSeaShores.com trading as Muskins Pty Ltd ATF Muspratt Business Trust ABN 55455928223

ATAS Accreditation no: A10368             AFTA Member no: 13516

Using this website:

Using this web site means you accept to these following terms and conditions. If you do not agree to these terms, do not use our web site for your reservations. eSeaShores.com may at any time modify these terms on this site and your continued use of this site is subject to the terms in force at the time of use. You must be 18 years of age or older.

Agency:

eSeaShores.com acts as agent for the third-party suppliers of the travel products and services advertised on this web site. Many suppliers impose special conditions on their products and services as well as control to inventory availability and pricing. These conditions apply in addition to eSeaShores.com terms. For example, suppliers may have rules and restrictions about the use and availability of fares, products and services, refund and cancellation policies and the limitation or exclusion of liability for death, personal injury, delay and loss or damage to baggage. It is your responsibility to check those conditions before you make a booking. Once you make a booking, you are bound by the conditions applicable to the relevant supplier, should you require a copy of the suppliers terms and conditions these are generally found on their website or you could ask your eSeaShores.com consultant for a copy prior to confirming and paying for your reservation.

Information on this website:

While we endeavour to ensure that information is free from error, eSeaShores.com does not warrant the accuracy, adequacy or completeness of information on this website. All information is subject to change without notice. The products and services sold through eSeaShores.com are subject to availability and can be withdrawn or varied without notice.

Links:

You acknowledge that the inclusion of links in this web site is not intended as an endorsement or recommendation of any linked site or its content of such sites. eSeaShores.com does not guarantee that our web site or any web site linked from our website will be free from viruses, or that this web site or any linked web site will be uninterrupted.

Prices:

All prices listed on our website are subject to availability and can be withdrawn or varied without notice.

Travel Documents/Shipping Policy:

Travel documents include (without limitation) airline tickets, cruise tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder.  Some carriers will deny carriage if the name varies and the booking may be cancelled.

Schedule Changes:

It is your responsibility to contact the airline/tour operator/cruise line prior to travel to ensure the scheduled departure time has not changed.

Travel Insurance:

Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

Cover More Travel Insurance and Sure Save Travel Insurance offers all eSeaShores.com clients a competitive price for travel insurance purchased through our agency. To decide if a policy is right for you, please carefully read the relevant Product Disclosure Statement and Policy Wording available.

As per our booking terms & conditions, deposits are non-refundable. Therefore, we recommend you arrange a policy at your earliest convenience.

MANDATORY COMPREHENSIVE TRAVEL INSURANCE FOR NEW CALEDONIA
New Caledonian authorities have advised new regulations for overseas travellers arriving by air or cruise. It is compulsory that each traveller have Comprehensive Travel Insurance in order to disembark in New Caledonia. This insurance must include Medical, Hospitalisation and Flight Repatriation.

Disclosure:

Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it.

You can visit Visalink website to check the conditions:
www.visalink.com.au

For passport holders other than Australian please consult with your local consulate office or preferred visa issuer directly.

PLEASE NOTE: For all international cruises, you must ensure your Australian passport has a validity of six months after your return date to Australia. In the event that you are travelling to a country or countries which do not require a visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non-disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements regarding entry to that country.

Passport Name Alert:

It is ESSENTIAL that passenger’s first name, middle name and surname given to us at the time of booking match passport information. Any correction or alteration to a passenger name after a booking is made will incur amendment fees.

ID Requirements for Domestic Travel:

You will be required to present valid identification to board all domestic Travel in Australia. Passengers who do not have the required identification will be denied by the supplier. Booking name must match name on identification. Please check with your consultant as to the requirements for individual Travel suppliers as different rules apply to each supplier.
Guests travelling with a minor who is not their child will require a letter from their parent or legal guardian allowing them to sail.  Please ask your consultant for details on the letter format.  This letter must be presented at time of check-in.  Without the letter the minor could be denied boarding.

Health:

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. It is best to contact your General Practitioner or Family Doctor for further advice.

Taxes:

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports and cruise ports and this will be advised to you at the time of confirming your reservation. All taxes are subject to change without notice.

Service Charges:

These fees are in addition to any fees charged by the supplier.

$20 per booking:

  • Sending printed documentation where electronic documents are available

$25 per booking:

  • Completing online check-in

  • Booking excursions

$75 per change:

  • Name change on existing booking

$75 per change:

  • Name correction after 14 days of making a booking

$100 per change:

  • Rebooking after deposit is paid to a lower fare or rebooking due to a different promotion offered by cruise line.

Supplier administration fees for name corrections and or name changes.  Please enquire with your consultant regarding fees charged by a supplier for changes, alterations or cancellations.

Cancellation & Refund Policy:

Please note, all deposits are 100% non-refundable and non-transferable.

Once final payment has been made, eSeaShores.com will retain $100 per person cancellation fee or 10% of the total fare inclusive of taxes, port charges, fees and prepaid gratuities, whichever is higher.  This is in addition to cancellation fees charged by suppliers.

We are unable to provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings will incur charges from the suppliers. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed, or tickets are reissued.

Most tickets are non-changeable/non-refundable. If your ticket is refundable, we will require notification of your cancellation in writing. Once we have received your written notification, we will cancel your travel arrangements and submit your booking to the relevant supplier for refund. Suppliers can take around 8-12 weeks to process a refund. We are unable to provide a refund to you until we receive the funds from the supplier. Cancelled bookings will incur charges. Both airline and/or supplier and eSeaShores.com cancellation fees will apply. Fees will also apply where a booking is changed, or tickets are reissued.

Credit card surcharges are non-refundable in the event of cancellation or return of funds.

Where amendment of a booking is permitted, an amendment fee will apply for each permitted amendment in addition to any applicable supplier fees. Before entering a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. We reserve the right to refuse service to any client we feel is not genuine in their desire to transact with eSeaShores.com according to our terms and conditions. Excessive booking requests coupled with the repeated failure to complete transactions by providing requisite payments will be deemed deliberate time-wasting and, at our discretion, may result in the refusal to provide service.

Agency:

eSeaShores.com acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as hotel, tour, transfers, airlines and cruise line operators. eSeaShores.com’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not eSeaShores.com. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with eSeaShores.com.

Liability:

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Credit Card Transactions:

All eSeaShores.com credit card payments are processed through B Point (Commonwealth Bank) who only accept Visa or Master Card. A surcharge of 1.5% applies when paying by an Australian issued credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against eSeaShores.com.  In the event that payment has been made to eSeaShores.com by credit card, you agree that you will not seek to charge back your payment to eSeaShores.com.  Credit card surcharges are non-refundable in the event of cancellation or return of funds.

Partial Payment Policy:

eSeaShores.com will accept partial payments towards payment of your booking with no additional surcharge (with exception of credit card surcharges).  A minimum of $100 per booking is required for partial payments.  Please note that all fares are required to be paid in accordance with the supplier’s payment policy due date.

Privacy Policy:

eSeaShores.com is committed to protecting the privacy and confidentiality of personal information. Please click here to view our Privacy Policy.

The quality of service eSeaShores provides is important to our customers and therefore unfortunately we are unable to continuously process reservations for clients who don’t proceed with their reservation on an on-going basis.

This policy aims to ensure we are able to provide quality reservations services to all of our customers, and no customers are disadvantaged by the behaviour of others.

You must be 18 years of age or older, understand and agree with the above terms and conditions.